LOGISTICS/FACILITIES | CUSTOMER SERVICE MANAGER | ONSITE | DUBLIN WEST

Customer Service Manager (Team of 10) | Onsite | Dublin West

This is an exciting opportunity to join a progressive, growing, and forward-thinking organisation based in Dublin West as their next Customer Service Manager.

A supportive growth culture championing every employee with opportunities for development, this company is expanding and investing heavily in its people, processes, and technology.

The successful candidate will lead a team of 10 customer service professionals within a high-volume department.

The ideal person will bring strong leadership, structure, and positivity to a fast-paced, customer-focused environment. This role would suit an experienced Customer Service Manager or an ambitious Team Lead / Supervisor ready to step up.

Key Responsibilities

• Lead, coach, and develop a team of approx. 10 customer service staff to deliver exceptional service.

• Manage day-to-day operations and oversee high-volume workflows efficiently.

• Monitor and report on KPIs, ensuring performance targets and SLAs are achieved.

• Drive continuous improvement initiatives across systems, processes, and customer engagement.

• Support recruitment, onboarding, and training to maintain strong team capability.

• Collaborate cross-functionally with Operations, Logistics, and Finance teams.

• Prepare regular performance insights and updates for senior management.

Skills & Experience Required

• 5+ years’ experience in customer service management or team leadership within a busy, fast-moving environment.

• Proven people management, performance development, and process improvement skills.

• Strong communicator with a hands-on, solutions-focused approach.

• Background in logistics, utilities, facilities management, construction, manufacturing, or FMCG sectors preferred.

• Confident working with CRM or ERP systems and data-driven reporting.

• Energetic, adaptable, and passionate about delivering excellent service.

For further information, please contact Orla Brennan on 086 1720090 \ orla.brennan@prismexecutive.ie